Refund and Returns Policy
Effective Date: August , 2026
All graphic prints, banners, custom‑printed signs are made‑to‑order custom products. Custom printed graphics are final sale, non‑returnable and non‑refundable once production has started.
By submitting your order, you confirm you have reviewed and approved the design proof, size and specifications. We do not accept returns or issue refunds due to customer change of mind, color perception difference, or customer‑selected specification errors.
Damaged & Defective Claims
Please inspect your goods immediately upon delivery. All damage or defect claims must be submitted within 14 calendar days after delivery, with your order number and clear photos showing the problem.
If frame/hardware parts arrive broken or defective from factory / shipping: We will send replacement hardware parts free of charge. Full‑unit return is NOT required.
If printed graphics have our production error and differ from your approved proof: We will re‑print the graphic at no extra cost.
Damage caused by improper installation, misuse, wear‑and‑tear after delivery is not covered. Replacement parts for user‑caused damage can be purchased separately.
Cancellation Policy
Orders may be fully canceled before production begins. Once production has started, custom orders cannot be canceled or modified.
Non‑custom blank hardware (without printed graphic)
Blank stock frames without custom print may be returned within 30 days of delivery, item must be unused and in original packaging. Customer covers return shipping cost.
How to submit claim: Please contact us via email with your order number and photos. We will respond within 3‑5 business days.